Contact us
Online requests and enquiries
A-Z of services
You may be able to find details of the service you need through our A-Z of services.
General enquiry
Feedback
Important: don't email personal or sensitive information. We will contact you if we need more details.
X (twitter.com)
Request a service or report an issue using twitter.com/MidHelp
Important: don't tweet personal or sensitive information. We will contact you if we need more details.
By post
Refer to the list of offices for our postal addresses:
British Sign Language (BSL) users
Contact us through an online sign language interpreter:
Phone
During office hours
| Service | Phone |
|---|---|
| Feedback - comments, compliments or complaints | 0131 561 5444 |
| Bins and recycling | 0131 561 5284 |
| Revenues and benefits | 0131 271 3201 |
| Repairs | 0131 663 7211 |
| Adult social work | 0131 271 3900 |
| Children and families | 0131 271 3413 |
| Homelessness | 0808 196 2292 |
| Registration office | 0131 271 3281 |
| Main switchboard and other services | 0131 270 7500 |
Out of office hours
| Service | Phone |
|---|---|
| Emergency housing repairs | 0131 663 7211 |
| Emergency social work service | 0800 731 6969 |
| Emergency homelessness | 0131 201 0450 |
| Other emergency services | Emergency numbers |
Download our Customer Service Charter (PDF)
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