Midcare alarm service
Important information
All phone lines in Scotland are being upgraded.
Some of our equipment uses phone lines to work so we so we are upgrading our equipment too.
If you are an existing customer and have recently changed, or plan to change, your phone or internet provider or package and we have not upgraded your equipment please email us on midcas_alarms@midlothian.gov.uk or call 0131 270 5691.
Please be aware of scams - we will never ask you for your bank details over the phone or payment prior to installing or replacing equipment. If someone calls and asks you to pay them do not give them your details and end the call.
Age UK has useful information about the change to telephone lines.
Telecare, also known as community alarms, provides peace of mind for you and your family 24 hours a day.
If your alarm is activated, we will contact your nominated key holder. This is normally a family member, friend or neighbour.
If they are not available one of our local responders will be able to help. We may also contact your GP or the emergency services.
Equipment, sensors and alarms
Fall detectors
- Personal alarms if you can't get up after a fall
- Bed sensors or movement sensors if you fall out of bed or haven't moved for a while
Door sensors
- Door sensors which can help if you forget to tell people where you are going
- Bogus caller alerts can alert the police if you are worried about someone at your door
Fire and gas detectors
- Smoke and heat detectors (including flashing beacons, vibrating pager and pillow alerts)
- Carbon Monoxide detectors if you use gas, coal, oil or wood burning appliances
- Flood detectors for kitchens and bathrooms
Medical sensors
- Epilepsy sensors if your GP or Specialist nurse recommends one
- Incontinence sensors for night time incontinence
Cost
The service costs £4 per week, paid quarterly in advance.
How to apply
- Print the Midcare self referral form (PDF) and post it to the address below.
- Call 0131 271 3900
What happens next
We will visit you at home to see if our service is right for you.
If you would like to go ahead we will arrange a time to install the equipment and answer any questions you have.