Building Standards performance

An enhanced system for delivering the Building Standards services is in place throughout Scotland.

As part of this national 'Performance Framework' system, each verifier provides information about their Key Performance Outcomes (KPOs) in relation to the minimum standards of service that all local authority verifiers should meet.

The performance of Midlothian Building Standards is:

KPO1 - Minimise time taken to issue a first report or to issue a building warrant or amendment to building warrant

• Average time to grant a building warrant (PDF)
• First response to building warrant applications (PDF)
• Building warrant issued following receipt of satisfactory information (PDF)

KPO2 - Increase quality of compliance assessment during the construction processes

• Construction Compliance and Notification Plans (CCNPs) fulfilled (PDF)

Details of verifiers' performance throughout Scotland are reported on the Building Standards Division website.

Customer satisfaction

We also survey our customers to assess satisfaction levels and to get feedback on our services.

• Customer care

Information on service

Download an overview of our services and our performance in relation to our targets:

• Information on service (PDF)

Performance Framework

The Performance Framework is a management tool we use to monitor, review and develop strategies for the service.

• Performance Framework (PDF)