Setting the standards for waste services in Midlothian
A new consultation from Midlothian Council has opened asking residents to comment on the standards they expect from waste services as well as how waste and recycling should be collected in future.
Setting service standards
The consultation proposes to introduce a new set of service standards, such as how long the council should have to return to empty a missed bin or how long it should take to deliver a replacement bin.
Clear understanding of service levels
Setting these standards will help the council better communicate with customers when complaints arise as both sides will have a clear understanding of the levels of service expected.
Future plans for collections
The survey also looks at future plans for waste and recycling collections. In order to meet the Scottish Government recycling targets and to enable compliance with the Household Recycling Charter for Scotland, changes to the council’s existing waste collection services will be required.
Monitoring and improving services
Residents’ feedback will help the council set the targets by which it monitors and improves services.
The consultation closed on 16 July 2021.
Visit or call us for assistance
Residents who don’t have online access can visit any open library for assistance. Alternatively, paper copies can be requested from the council contact centre by calling 0131 270 8915, Monday – Friday between 10:00am and 3:00pm. Copies in large print or community languages can also be made available on request.
An important service for all
Councillor Derek Milligan, Midlothian Council Leader, said: “The council’s kerbside waste and recycling service is one of the few council services that each and every resident receives on a weekly basis. I’d encourage all residents to take a few minutes to complete this survey. It’s your opportunity to have your say on the future of waste and recycling collections in Midlothian.
No immediate changes
“It’s important to add that there will be no immediate changes to existing collection services. We’ll be looking at your feedback to help us shape future service design. Any changes to services would follow the usual approval procedures and be communicated to residents well in advance.”