Report a missed bin collection

Either:

• select 'Begin this form' (below). You don't need to sign in, as long as you complete each page in less than 10 minutes.
• or register and sign in with myaccount. If you are signed in, the form will save and you can finish it later. Your contact details will be already filled in.

Before you begin

• My bin hasn't been collected: please read
• Collection days for your street
• In severe weather, your collection may be affected. Please check for waste and recycling issues.
• We will empty your bin as soon as we can. This could be your next collection day, depending on our availability.
• If we have not emptied your brown bin, you must report this by 5pm on the day after your scheduled collection. We cannot return to empty brown bins reported after this time. 

Brown bin collections

As per the Terms and Conditions of this service:

• We will only empty a brown bin that displays a valid sticker. We will not return to empty bins missed for this reason. 
• You must report we have missed your brown bin by 5pm on the weekday (Monday to Friday) following your scheduled collection. We cannot return if a report is made after this time. 
• If we have tagged your bin to tell you it is overweight, you must remove the excess items. Please then present your bin on your next scheduled collection day.