Help with putting out your bins

Assisted collection

If you have trouble moving your wheelie bins, and there is no one else to help you, we can offer an "assisted collection".

We will collect your bins, empty them, then put them back.

You can also use this form to tell us if your household circumstances have changed or call us on the number below.

Please note:

We only offer this service if there is no one living with you who can move your bins.
A suitable collection point will be agreed between you and Waste Services.
This collection point must be a maximum distance of 10 metres from the boundary (eg: gate or driveway) of your property.
You may need to change the place you keep your bins, e.g. from your back garden to your front garden.
The path from your bin to the collection vehicle must be hard standing.
You need to ensure there is a clear path from your bins to the road which is free of weeds, other vegetation or obstacles which may to prevent access to or movement of the bins.
You must ensure that we can get to your bins on your collection day, e.g. they're not blocked by cars or behind locked gates.
You bins may be emptied anytime between 6:30am and 3:00pm.
During a period of adverse weather, it may not be safe for collection crews to walk on untreated icy paths. In such cases, we will resume collection once conditions improve.