Bulky uplifts

Terms and conditions

You will not book a bulky uplift if you or anyone in your household:

If your situation changes between making your appointment and your waste being uplifted, you must cancel your booking.

Payment must be made at the time of booking.
We may need to visit your property to give a bespoke quote.
Place your items at the kerbside by 6.30am on the date of collection. This is usually the place where your grey bin is put out for collection.
Collection crews will only collect the items listed in your order.
All items must be easily accessible to our collection crews. We cannot collect items from between parked cars or from communal bin stores.
If you are registered with our 'assisted collection' service, leave your items as close as possible to your gate or driveway. We cannot enter a house to collect items.
If you are registered to receive an assisted collection and authorise us to collect items from your garden, we accept no liability for loss or damage to plants, landscaping or ornaments.
All household appliances must be empty, and doors taped shut.

Cancellations can be made up to 12 noon on the day before your uplift is due.
We only accept cancellations by phone.
Refunds are conditional on the points above.
Once a booking is made, you cannot change the number / type of items without forfeiting your collection appointment.
Any changes to your booking will change your original collection date.